Avoylo
Authorize the return before it moves.
A return entering the Host network needs an authorized route and an accepted destination. A previous outbound address is not an open return address.
Start with the original record
Identify the order, shipment, parcel, and reason for the proposed return. State whether the parcel is unopened, damaged, or in an unknown condition. Preserve the original tracking and customer report so the return can be reviewed in context.
Wait for routing instructions
Use the return flow offered in the workspace or contact support before directing a customer to ship. The intended destination must be eligible and accepted. Do not publish a residential Host address in a general returns policy or send a parcel there without authorization.
Keep return status visible
Retain the authorized return label or tracking reference and monitor the receiving outcome. Carrier delivery alone does not complete return inspection or make inventory available again. A returned parcel may require review before another order can use it.
Separate the financial decisions
A customer refund, return postage charge, handling or storage charge, and claim determination are different records. A return does not automatically create reimbursement or erase completed service charges. Review the governing policy and linked transaction details.
When the return is unexpected
If a Host receives an unknown or unauthorized return, record the available parcel and shipment details and escalate it. Keep it out of normal available inventory until the required review is complete. Do not invent an owner, order, or approval to receive it.