Avoylo

Avoylo Seller Packing & Inbound Standards

Version: 0.1 Last Updated: September 28, 2026 Effective Date: [TBD BEFORE PUBLICATION]

These Seller Packing & Inbound Standards define how a Seller must prepare, identify, declare, and send inventory into the Avoylo network.

They are designed for Avoylo's initial prepacked, sealed-parcel fulfillment model, where a Host receives customer-ready sealed Parcels, stores them without opening them, and later fulfills an order by retrieving the exact assigned Parcel, verifying it, applying the authorized shipping label, and staging it for carrier pickup.

These Standards should be read together with the Avoylo Operations Policy, Seller Services Policy, Prohibited & Restricted Items Policy, Shipping & Carrier Policy, Billing & Payment Policy, Claims & Incident Policy, and applicable Terms of Service.

A more specific product, carrier, regulatory, or service-specific requirement controls where it is stricter than these general Standards.


1. Core Packing Rule

Every Parcel submitted to the initial Avoylo network must arrive fully packed, sealed, identifiable, and ready to become customer-fulfillable inventory without ordinary repacking or SKU picking by the Host.

A Seller must not send loose merchandise and expect the Host to create customer Parcels.

The initial model is:

Seller packs → Seller seals → Avoylo authorizes inbound → Host verifies → Host stores → Avoylo allocates exact Parcel → Host labels and stages


2. Definitions

For these Standards:

Parcel means one individually identifiable sealed physical package recorded in Avoylo.

Batch means a Seller-created group of Parcels submitted together.

Placement means the specific set of Parcels assigned by Avoylo to one Host Location.

Customer-ready means the Parcel can ordinarily be sent to the end customer after Avoylo's authorized outbound Label is applied, without the Host opening or repacking it.

Outer packaging means the physical package surface the Host handles and on which Avoylo or carrier labels may be applied.

Avoylo Parcel identity means the QR code, barcode, opaque identifier, or other identifier Avoylo associates with one physical Parcel.

Capitalized terms not defined here have the meanings given in the Avoylo Operations Policy or another applicable policy.


3. Seller Responsibility Before Inbound

Before a Parcel is sent to a Host, the Seller is responsible for:

A Host is not the Seller's packing department under the initial service.


4. No Loose-SKU Inbound

Unless Avoylo expressly introduces a different service, the Seller must not send:

Each customer-fulfillable unit must already exist as an identifiable Parcel.


5. One Parcel Identity Per Physical Parcel

Each physical Parcel must correspond to one unique Avoylo Parcel identity.

The Seller must not:


6. Parcel Identity Placement

Where the Seller is required to physically attach an Avoylo QR code or identifier before inbound:

Avoylo may later provide more specific placement templates or printable labels.


7. No Customer Address Required Before Outbound

A Seller must not treat a Host-bound Parcel as already assigned to a final customer unless the enabled workflow expressly requires it.

Under the ordinary initial model, inventory may be prepacked before the customer order exists.

The final outbound carrier Label may therefore be applied later by the Host after Avoylo assigns the exact Parcel to an order.

The Seller should leave enough suitable outer-package surface for the future authorized shipping Label.


8. Outer Packaging Must Be Closed and Sealed

Every Parcel must arrive closed and sealed.

Acceptable sealing must be reasonably appropriate for the package type and contents.

Examples may include:

A loosely folded flap, untaped carton, open bag, or package that can spill contents through normal handling is not adequately sealed.


9. Seal Integrity

A seal should remain intact through:

If a Parcel arrives with a materially broken, opened, or compromised seal, the Host may place it into discrepancy review rather than normal STORED.


10. No Hidden Repacking Requirement

The Seller must not send a package that appears closed but is known to require the Host to:

If special repacking services are later offered, they require a separately enabled workflow.


11. Packaging Must Fit the Contents

Outer packaging must be reasonably sized and structured for the contents.

The Seller should avoid:


12. Internal Protection

The Seller is responsible for reasonable internal product protection.

Where relevant, this may include:

The Host does not inspect internal protective material in a sealed Parcel under the ordinary workflow.


13. Fragile Goods

Fragile goods are not automatically accepted merely because the Parcel is sealed.

Where Avoylo permits a fragile product category, the Seller is responsible for packaging the item to withstand ordinary parcel handling.

The Seller must not rely on the Host to add fragile packaging after inbound arrival.

If the selected carrier or service has additional packaging requirements, those requirements also apply.


14. Heavy Goods

A Parcel must remain within the applicable Avoylo and carrier weight limits.

The Seller must enter the actual gross packed weight, including:

The Seller must not enter product-only weight where Avoylo requests Parcel weight.


15. Parcel Dimensions

The Seller must enter the actual outer dimensions of the sealed Parcel.

Dimensions should be measured at the greatest outside extent of the final packed Parcel.

The Seller must not:


16. Measurement Units

The Seller must use the units requested by Avoylo.

Where Avoylo requests inches and pounds, the Seller must not knowingly submit centimeters or kilograms without conversion.

Where the interface supports unit selection, the selected unit must correspond to the entered number.

Avoylo may normalize measurements internally.


17. Measurement Accuracy

The Seller should use a reasonably accurate scale and measuring tool.

The Seller does not need laboratory-grade equipment for ordinary consumer Parcels, but materially false or careless measurement is not acceptable.

A Host or carrier measurement may later be recorded separately.

The Seller's original declaration must not be silently overwritten solely because another measurement differs.


18. Parcel Volume

Avoylo may calculate Parcel volume from the authoritative outer dimensions.

The current storage model may use cubic feet derived from those dimensions.

A Seller must not manually manipulate volume independently of the actual package dimensions where Avoylo calculates it automatically.


19. Quantity

The Seller must declare the actual number of physical Parcels being submitted.

For a Batch containing 40 Parcels, the Seller must not:

Partial inbound arrival may be supported operationally, but the missing Parcels remain missing or in transit until actually received.


20. Batch Consistency

Where multiple Parcels belong to one declared Parcel profile, the Seller should ensure that the physical Parcels materially match that profile.

If some units materially differ in:

the Seller should create or use the appropriate separate profile or correction workflow rather than hiding the difference inside one inaccurate profile.


21. Parcel Profile

A Seller Parcel profile may describe reusable physical characteristics of customer-ready Parcels.

A profile may include:

Using a saved profile does not excuse the Seller from correcting it when the physical packaging materially changes.


22. Product or Packaging Changes

The Seller must review the Parcel profile when there is a material change to:

A materially changed product should not continue using stale operational declarations.


23. Restricted-Item Disclosure

The Seller must disclose requested facts that can affect eligibility, including where relevant:

A generic product description must not be used to conceal a restricted characteristic.


24. Prohibited Goods

A Seller must not include a prohibited item inside an otherwise eligible Parcel.

Eligibility applies to the entire physical Parcel.

A hidden prohibited insert, sample, battery, liquid, chemical, or other article can make the whole Parcel ineligible.

The current Avoylo Prohibited & Restricted Items Policy controls.


25. Promotional Inserts

A Seller may include ordinary nonhazardous printed inserts where they do not change the Parcel's eligibility or require Host handling.

The Seller must not ask the Host to add a promotional insert after storage under the initial service.

An included sample or promotional product must itself comply with all Avoylo rules.


26. No Cash or High-Risk Inserts

A Seller must not place prohibited cash, monetary instruments, unsupported gift cards, prohibited controlled items, or another restricted high-risk article inside an otherwise ordinary Parcel to bypass Avoylo's item policy.


27. Liquids

Where Avoylo has approved a nonhazardous liquid category, the Seller must use packaging reasonably designed to prevent leakage under ordinary parcel handling.

Avoylo may require:

Hazardous, flammable, corrosive, pressurized, or unsupported liquids remain governed by the Prohibited & Restricted Items Policy.


28. Powders and Granular Goods

Where Avoylo permits an ordinary nonhazardous powder or granular product, the Seller must use sealed packaging that reasonably prevents leakage or dispersal.

Unknown, unlabeled, hazardous, or unsupported powders must not be sent.


29. Batteries and Battery-Powered Goods

Battery eligibility depends on the Prohibited & Restricted Items Policy and carrier rules.

Where an approved battery-powered product is permitted, the Seller must accurately disclose requested battery information.

The Seller must not send a battery that is known or suspected to be:


30. Temperature-Sensitive Goods

The ordinary Avoylo Host network is not a cold-chain service.

The Seller must not submit goods requiring:

unless Avoylo expressly enables that service.


31. Expiration and Shelf Life

Where Avoylo supports a product category with expiration or shelf-life requirements, the Seller must provide any required:

Expired or insufficient-life inventory must not be knowingly submitted.


32. Product Value

Where Avoylo requests Parcel value, the Seller must provide the requested value basis accurately.

The Seller must not intentionally understate value to avoid:

Entering a value does not itself create insurance coverage.


33. High-Value Inventory

Inventory exceeding Avoylo's then-current supported value threshold requires explicit approval.

The threshold may depend on:

The Seller must not split or misdeclare value solely to evade an applicable high-value restriction.


34. Old Shipping Labels

Before inbound, the Seller should remove or permanently obscure old carrier labels and routing barcodes that could confuse transportation.

An old label should not remain scannable where it could cause misrouting.

This rule does not require removal of ordinary product barcodes or Avoylo identifiers.


35. Hazard Markings

The Seller must not leave misleading hazardous-material, dangerous-goods, regulatory, orientation, or special-handling markings on packaging where they are no longer accurate.

The Seller must not remove markings that applicable law or carrier rules require.

Where the correct treatment is uncertain, the Seller must resolve the classification before inbound shipment.


36. Retail Packaging Alone

Retail product packaging is not automatically sufficient as shipping packaging.

Where the retail package is not reasonably suitable for ordinary transportation and storage, the Seller must place it in suitable outer shipping packaging before inbound.

A Host is not expected to add an outer carton later.


37. Poly Mailers and Soft Packaging

A commercial poly mailer, padded mailer, or other flexible package may be acceptable for suitable products where it:

A thin bag that tears or opens under ordinary handling is not acceptable.


38. Reused Packaging

Reused outer packaging may be accepted where it remains structurally sound and does not contain misleading labels, hazardous markings, private information, or material damage.

The Seller must not use heavily weakened, wet, crushed, contaminated, or structurally compromised packaging.


39. Privacy on Reused Packaging

Where packaging is reused, the Seller must remove or obscure prior customer names, addresses, tracking codes, account information, or other personal data that is not required for the new Parcel.


40. Tamper-Evident Features

Tamper-evident tape, seals, or packaging may be used but are not universally required unless Avoylo specifies them for a category or service level.

Where a Seller uses a tamper-evident feature, it should not prevent the Host from scanning required external Avoylo identifiers.


41. No Host-Specific Personal Notes on Parcel Exterior

The Seller should not place unnecessary private instructions, phone numbers, personal messages, or Host-specific data on the Parcel exterior.

Operational instructions should be transmitted through Avoylo's system.


42. No Customer Pickup Instructions on Inbound Parcel

The Seller must not print instructions inviting an end customer to collect the Parcel from the Host Location.

Ordinary customer pickup at Host residences is not part of the initial service.


43. Host Address Use

The Seller may use a Host's exact address only through an authorized Avoylo operational workflow.

The Seller must not:


44. Inbound Authorization Required

A Seller must not ship inventory until Avoylo authorizes the inbound Shipment.

The Seller must wait for:

A Host Opportunity alone is not inbound authorization.


45. Seller Must Use the Authorized Destination

Once Avoylo authorizes inbound shipping, the Seller must use the exact authorized destination and routing information.

The Seller must not manually substitute another Host address or send the Batch to another destination because it seems geographically convenient.


46. Inbound Shipment Scope

The physical inbound Shipment must correspond to the authorized Placement.

The Seller must not silently add:

Replenishment requires its own authorized workflow.


47. Replenishment

New stock sent after an earlier Placement is not automatically part of that original Placement.

Unless Avoylo expressly enables another replenishment mechanism, replenishment requires a new authorized Batch or replenishment Placement with its own traceable:


48. Partial Inbound Shipment

Where Avoylo permits a Placement to arrive in multiple physical deliveries, the Seller must ensure each shipment can be associated with the correct Placement and Parcels.

The Seller must not mark missing Parcels received merely because part of the Placement arrived.

Each Parcel is received individually through the authoritative workflow.


49. Carrier Tracking for Inbound

Where required, the Seller must provide or use valid inbound tracking information.

The Seller must not knowingly submit:


50. Carrier Delivered Does Not Equal Host Received

A carrier Delivered status does not automatically mean the Host has completed receipt.

Until the Host completes the authorized receipt workflow:


51. Seller Inbound No-Show

A committed Placement does not reserve Host capacity indefinitely without inbound movement.

Avoylo may establish a tender or validity window.

If the Seller does not tender the authorized inbound shipment within the applicable window, Avoylo may:

Storage charges do not begin merely because capacity was reserved.


52. Seller Delay

If the Seller expects a material inbound delay, the Seller should update Avoylo through the supported workflow where available.

A substantial delay may affect:

The Seller must not assume an old Host assignment remains valid indefinitely.


53. Incorrect Inbound Destination

If the Seller discovers that a Parcel was sent to the wrong destination, the Seller must report the issue promptly.

The Seller must not instruct an unrelated person or Host to redirect inventory outside Avoylo's authorized process.

Avoylo may use the carrier or incident workflow to recover or reroute the shipment where supported.


54. Inbound Transit Damage

If the Seller or carrier reports that an inbound shipment was damaged before Host receipt, Avoylo may require:

The Parcel may remain outside normal storage pending review.


55. Inbound Loss

If a carrier loses a Parcel before Host receipt, the Parcel must not be treated as Host inventory.

The Seller and Avoylo may use the applicable carrier and Claims process.

Host storage earning and Seller storage billing do not begin for a Parcel that never reaches authoritative STORED.


56. Unknown Parcel at Host

If a Host receives a physical Parcel that cannot be matched to an authorized Avoylo identity or Placement, the Parcel must not become normal STORED inventory.

The normal path is:

UNKNOWN → REVIEW → identification / correction / authorized return / removal / other disposition

The Seller may be required to provide evidence identifying the Parcel.


57. Unauthorized Extra Parcel

An extra Parcel that was not part of the authorized inbound scope must not be silently accepted into the Placement.

Avoylo may require:

Any resulting additional shipping or handling cost is governed by the applicable Billing & Payment Policy and agreements.


58. Host Count Verification

Where Avoylo asks the Host to verify received Parcel quantity, the Host's observation is preserved separately from the Seller's declaration.

A difference creates a discrepancy; it does not silently rewrite the Seller's original quantity.


59. Host Weight or Dimension Verification

A Host may report a materially different observed weight or dimension.

A Host measurement is an observation and not automatically a certified carrier measurement.

Avoylo may compare:

Any financial correction must remain auditable.


60. Visible Damage at Receipt

A Host may place a Parcel into discrepancy review where outer packaging shows material visible damage such as:

The Host should capture required evidence before unauthorized alteration where safe.


61. Unsafe Package at Receipt

If a Parcel appears to:

the Host must stop ordinary processing.

The Host must not open the Parcel merely to investigate.

Human safety takes priority.


62. Quarantine

A Parcel may enter QUARANTINED where a safety, eligibility, or material discrepancy issue requires normal fulfillment to stop.

Quarantined inventory:


63. Seller Correction During Receiving

If a Seller identifies a correctable inbound declaration error while the Parcel is still in receiving or review, Avoylo may permit an auditable correction.

The Seller must not directly tell the Host to ignore the existing Avoylo record.

A correction affecting pricing, eligibility, or capacity may require:


64. When a Parcel Becomes STORED

A Parcel becomes normal stored inventory only after:

  1. it belongs to an authorized Placement;
  2. the required Host receipt workflow is completed;
  3. required Parcel identity verification succeeds;
  4. no blocking discrepancy remains;
  5. no safety/quarantine hold remains; and
  6. Avoylo authoritatively records STORED.

Only then does normal Host storage accrual begin.


65. Seller Cannot Force STORED

A Seller message, email, support request, or assertion that "the Host has it" does not create STORED.

The Host and Avoylo receipt workflow remains authoritative.


66. No Automatic Acceptance of Misdeclared Inventory

Avoylo may decline to complete normal storage where the physical inventory materially differs from the accepted Placement in a way that affects:

A Host is not required to accept materially different inventory merely because the Seller already shipped it.


67. Packing and Inbound Evidence

Avoylo may preserve operational evidence including:

Evidence may be used for operations, billing, Claims, fraud prevention, and audit as permitted by applicable policies.


68. No Fabricated Evidence

The Seller must not fabricate or alter:


69. Record Retention by Seller

The Seller should retain records reasonably necessary to support:

Any legally required retention period remains the Seller's responsibility unless Avoylo expressly assumes it.


70. Packaging Failure

If inadequate Seller packaging causes or materially contributes to:

the event may be handled under the applicable Claims, Billing, or Seller Services rules.

These Standards do not themselves establish a fixed liability amount.


71. Host Must Not Repair Seller Packaging Without Authorization

A Host must not conceal Seller packing defects by independently rebuilding the Parcel.

If packaging is materially deficient, the Host must use the discrepancy or incident workflow.

Minor actions expressly authorized by Avoylo may be permitted, but the initial service does not assume general Host repacking.


72. No Unauthorized Opening

The Host is not required or ordinarily permitted to open a Seller Parcel to verify compliance.

The Seller therefore remains responsible for the accuracy of declared contents.

Avoylo may use other verification, documentation, or investigation methods where appropriate.


73. Packing Standard Changes

Avoylo may update these Standards prospectively as:

A later standard does not silently rewrite historical receipt records.


74. Service-Specific Packing Requirements

Avoylo may publish additional packing requirements for specific:

The more specific requirement controls for that item or service.


75. Pre-Inbound Seller Checklist

Before tendering inventory, the Seller should be able to confirm all of the following:

If any of these are materially uncertain, the Seller should resolve the issue before shipment.


76. Related Policies and Contact

These Seller Packing & Inbound Standards should be read together with:

Seller Inbound Support: [TBD] Product Eligibility Contact: [TBD] Safety / Incident Contact: [TBD] Legal Contact: [TBD] Company Legal Name: [TBD] Business Address: [TBD]